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The player from Canada had encountered issues with the KYC process at an online casino. Despite having submitted the necessary documents for account verification three weeks prior, he hadn’t received any confirmation. The situation had escalated when the casino deducted $130 from his account, leaving only $50, and cancelled his $180 withdrawal request citing verification issues. The casino had stated that only $50 could be withdrawn from bonus winnings. After reviewing the casino’s bonus terms and conditions, we had confirmed this rule.
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